Please note: This is only for those members with lost records due to the hurricanes.

DHH has established an Immunization Record Retrieval Call Center to assist Medicaid members affected by the hurricanes in accessing immunization records lost in the hurricanes. Members affected by the hurricanes may phone the Call Center toll free at 800.259.4444 to request a history of immunization claims processed and paid by Medicaid. A letter containing Medicaid immunization information, along with a release form to be signed and returned by the member (or the legal guardian if the member is a minor), will be mailed to the member. Medicaid providers may inform Medicaid members of the Immunization Call Center if records were lost. Only the member or his/her legal guardian may call to request the records. The member may then share the immunization information with his/her physician, school, or others requiring such records.